Hotline: (+91) 99990 17761
Email : info@salubritypharma.com

ORDERS & PAYMENT

  • ▶ How I place my first order?
We make it easy for you to place your first order, just call us at Hotline: (+91)9999017761(Whatsapp, Viber, Wechat) or email: info@salubritypharma.com and an account executive will be available to discuss your order.
If you would like for a representative to contact you, just complete our contact Salubrity Pharma team via request form and we will contact you as soon as possible to answer any questions you may have, provide you with our product catalog, and assist you with an order.

  • ▶ How is ordering process?
After understanding your requirements thoroughly, we will follow this process:


  • ▶ What is lead-time for first time orders?
Lead-times are driven by many things including the lead-times of the specific raw ingredients used to manufacture each formula, the process for the product being created and the size of your order. Salubrity Pharma'sdedicated Teams will guide you through the process and provide you with a timeline from initial development to final shipment.
Our turnaround time on new orders is about 3-4 weeks, however this can vary depending on the size of the total order. Salubrity Pharma will do our best to deliver your order as quickly as possible.

  • ▶ What is the lead time for re – order?
Our turnaround time on new orders is about 2-3 weeks, however this can vary depending on the size of the total order. Salubrity Pharma will do our best to deliver your order as quickly as possible, but will never compromise quality or safety to do so.

  • ▶ Can I get rush order?
Because it dues to the labeling requirements, Salubrity Pharma always recommends planning ahead, so you'll have stock on hand. However, unforeseen circumstances may arise, which necessitate a rush order. If you let us know, the details of the order, we will do our best to accommodate without compromising our stringent quality and safety procedures.

  • ▶ I have a pre-existing formulation I would like to have batched and filled. Can Salubrity Pharma accommodate this?
Absolutely! In fact many of our customers approach us with their formulations already in place. We do require the completion of formula validation, micro challenge and stability testing prior to manufacturing.

  • ▶ What is the pricing per unit a custom-made formulation? Does this include development or testing costs?
The cost per unit for a custom formulation depends on many factors, including the complexity of the formula, active ingredients, percentages, etc. Both the type of products you are looking for and their price points will also determine the pricing per unit.
Salubrity Pharma team can work closely with you to better establish a closer estimation based upon the product, the components, lab fees and our pricing points. Please contact us via hotline (+91) 99990 17761 (Whatsapp/Viber/Wechat) to get started with your account executive today.

  • ▶ Who orders the raw materials?
Salubrity Pharmawill purchase raw materials required to manufacture your order. As specified in our terms of trade, all unique raw materials are requested to be purchased by the client. Please enquire with our team.

  • ▶ What are Salubrity Pharma's minimum order quantities? (MOQ)
While this does vary somewhat depending on the formula and product, most minimum run sizes average between 5,000 to 10,000 pieces. Salubrity Pharma's breadth of capability, capacity and flexibility easily supports programs ranging from 2,500 pieces up to millions of units.
  • ● Manufacture and fill orders: 2500 units
  • ● Filling only: 5000 units
  • ● Bulk oders (batching only): 100 gallons
 
  • ▶ Can I change or cancel my order?
It is possible for changes only. Please contact Salubrity Pharma team as soon as possible to discuss the changes with our R&D department.

  • ▶ How is payment policy?
Salubrity Pharma accepts direct transfer payments. A 50% deposit is required when you order, prior to manufacture, and the balance to be paid upon completion before dispatching. Our team will advise you the manufacturing contract to keep your money and your goods secured.

For more information, please feel free to contact with us on info@salubritypharma.com or hotline (+91) 99990 17761 (Whatsapp/Viber/Wechat). We are always here and ready to serve you 24/7!